Our Idealogy

Our Services

Core Competencies

 Acquiring new customers is costlier and tougher than retaining old ones. Every organization requires productive management of customer interaction. Customer Support services offered by Corporate Infocom Pvt Ltd India call center are tailored to provide superior customer interaction, increased calling capacity, global coverage, rapid inquiry response and increased data validity. Our portfolio of call center services includes 24/7 customer support through voice (inbound call center and outbound call center), e-mail and web mediums, telemarketing services and telemarketing outsourcing, technical support services and employee IT helpdesk services.

·         Web design and develpoment services

·         Web promotion

·         Customer service

·         Telemarketing

·         Back Office Services: Data Capture & Content Writing

CALL CENTRE SERVICES:                                                                                        

• Outbound call centre                                                                                                          
• Inbound Call Center                                                                                                                   
• E-Mail Customer Contact Solutions                                                                                        
• Live Web-Chat Services                                                                
• Technology Infrastructure                                                                           
•  Human Resources  

Web Design & Develpoment Service

Over the last decade, there has been a significant increase of business competition in almost all sectors of the economy. Business organizations of all sizes have altered their approach to market goods and services. Modern marketing techniques and researched strategies have proved the efficiency of the World Wide Web. Website marketing provides the much-needed leverage for an organization to increase sales, surpass the competition and improves its image in the market. Customized web sites are created and modified by dedicated designers on behalf of the organization.

The design of your website is will differentiate it from others in the category. It is essential to invest in web design and development for creating a unique, informative and appealing website. Web designers use different resources for creating backgrounds, text notes and added links to create a complete marketing package. Color combination is a vital factor in the art of creating high quality websites to make them attractive. It is essential for web designers to have their designs and formats well organized and maintained. The main ingredient in any website is its content, which must be well written and should be simple and easy to understand. It is also important for the graphics to complement the theme.

Corporate Infocom Pvt Ltd India' team of skilled and experienced designers will design a great website on the basis of your requirements. Based on your product details and any theme that you might have chosen, our designers will create a unique site using today's most powerful design tools such as Adobe Photoshop, Macromedia Dreamweaver and Flash. With our vast experience and prowess in this field, you can rest assured that you will have one of the best sites in its category. Our team of web designers are updated and well-equipped with the best resources for adapting to the changing needs of the web- designing world, an aspect that is critical for survival in today's dynamic markets.

Web Promotion
Our Web Promotion activities not only give you a niche web identity, but also create a much required paradigm shift for your target audience.

Effective website promotion is essential. Even the most sophisticated and stylish websites are worthless if they are not quickly and easily accessible. Corporate Infocom Pvt Ltd India helps you to reach your target audience by ensuring that your site is highly ranked on major search engines. Our web promotion procedures are tested, proven, reliable and effective. Website optimization and promotion along with keyword research allows us to handle every project in a professional manner. Clear-cut communication between the clientele and our organization ensures it is well informed about each step of the process and other happenings.

Each project is unique and tailor made to help our clients stay one step ahead of the competition. You can rely on our first-rate customer care & support services from start to finish to help you achieve your goal. Web promotion starts with the identification of pertinent keywords entered into various search engines. We will perform an initial analysis of your web site and your current keywords. You will receive a detailed proposal explaining the optimization techniques that we recommend to improve your search engine rankings. Our optimization service will also tell you what to do and why you should do it. We do not use spamming techniques or fly-by-night software that becomes obsolete as soon as you buy it. We ensure a noticeable increase your website's traffic. Search engines constantly change their listing criteria so our acumen, years of experience and constant monthly updates will ensure that your site is always perfectly optimized.

Customer Care, Telemarketing & Back office Services

Customer Service:

Customer support is the core of any business venture. It becomes vital to establish quality customer care in order to win new customers and retain the existing ones. The term customer support is structured around the process of organizing, planning and delivering customer support services that incorporate aspects of installation, configuration, troubleshooting, customer assistance and training in response to customer requirements using quick and accessible mediums such as telephones and emails.

The face of your company, customer support can make or break your reputation in the market. Customer support fosters customer satisfaction by building loyalty, creating opportunities and providing a dedicated 24-hour service. It is also essential for controlling brand integrity by providing quick and appropriate support to almost every customer concern. Adequate and efficient customer support allows you to gather market intelligence and strategies of core competitors.

We at Corporate Infocom Pvt Ltd India believe that the customer is the lifeblood of our business. Our firm handles services such as help desks, live customer support, lead generation projects, emergency responses, inbound responses, outbound telemarketing and simple telephone answering service. Other customer support functions that our firm specializes in are customer retention, complaint and query resolution, billing queries, product information support, order management, booking and reservations and account queries and maintenance. Corporate Infocom Pvt Ltd India also offers logging of customer comments and creation of a feedback loop so you can make improvements to your organization.

Telemarketing
Telemarketing is the use of the efficient medium of telephone communication to market goods or services directly to prospective customers and/or to receive orders and inquiries generated from other advertising and promotions. In the form of direct marketing a salesperson uses the telephone to solicit prospective customers to sell products or services. Telemarketing can be inbound or outbound. Inbound telemarketing is where customers instigate calls to the company for assistance when they want or need while the latter involves calls instigated by the company to prospective buyers for making a sale.

Professional telemarketing activities are conducted from call centers and BPOs. Telemarketing requires adequate leads generation and appropriate follow up action. Telemarketing is becoming extremely popular in the modern era, with the best and most affordable facilities available in India and Manila. Cheap, yet professionally trained labor is available in the mentioned countries.

Corporate Infocom Pvt Ltd India has great acumen in generating leads and provides inbound and outbound calling services to our clients. Call Center outsourcing services such as increased calling capacity, global coverage, rapid inquiry response and increased data validity, are also available and is defined in a cost effective environment.

Back Office Services

Our motto incorporates the essence of moving from 'Information' to 'Intelligence'. We provide backend support and process a high volume of transactions for our clients that includes:

Data Capture

To delve deep and extract the best and most relevant data to meet the objectives of our clients.

Content Writing

We supply catchy content to support our creative and interactive websites. While pictures breathe life to a website, words portray the soul.